Home/FAQ

Questions
we hear daily.

Answers to the most common things people ask before they bring their car in. Don't see yours? Call us — we'll answer it.

Timing & turnaround

How long does a typical collision repair take?

It depends entirely on the damage. A bumper or a single panel is quick; major frame and structural work takes considerably longer, and parts availability and insurance approval both affect the schedule. We give you an honest estimate up front and update you every step of the way, by text or phone, whichever you prefer.

Can I get a same-day estimate?

Almost always, yes. Drop in during business hours and we'll write you up on the spot. If you can't make it in, text us photos of the damage and we'll send you a ballpark within the hour.

Do I need an appointment?

For estimates, no — walk-ins welcome Mon–Fri 7:30 AM – 5:00 PM. For drop-off and repair scheduling, an appointment helps us get you in faster. Schedule here or call.

Insurance & payment

Do you work with my insurance company?

Yes. We work with every major insurance carrier — State Farm, GEICO, Allstate, Progressive, USAA, Farmers, Liberty Mutual, Nationwide, AAA, Mercury, American Family, and dozens of regional carriers. We file the paperwork, handle supplements, and direct-bill your insurer. You don't have to talk to the adjuster — we do.

Do I have to use the shop my insurance recommends?

No. Nevada law gives you the right to choose any licensed body shop you want, regardless of what your insurance company suggests. We're happy to walk you through that conversation with your adjuster if you'd like.

What forms of payment do you accept?

Cash, all major credit cards, debit, ACH transfer, certified check, and direct-bill from insurance. We also have an online payment portal for added convenience.

Do you offer free estimates?

Yes — estimates are free, no obligation. You can call, drop in, or text us photos of the damage. Honest pricing, every time.

Paint & parts

Will the paint match my car perfectly?

Yes. We use a spectrophotometer to read your vehicle's existing color (factoring in age, sun fade, and panel) and we blend across adjacent panels when necessary so the repair is invisible. All paint work is backed by a lifetime workmanship warranty.

Do you use OEM (original equipment manufacturer) parts?

Yes — whenever appropriate, and especially on safety-critical components like airbag sensors, structural components, and crash beams. We will fight your insurance for OEM parts when it's the right call. Aftermarket parts are an option for non-safety items if you'd like to save money, but we always disclose the choice up front.

Can you do custom colors and graphics?

Yes. Two-tones, pearls, candies, metallics, pinstripes, fleet liveries, custom graphics — bring us a reference and we'll color-match. Our 67-foot booth is climate-controlled and down-draft, ideal for show-quality custom work.

Services & vehicles

Do you work on heavy-duty trucks and big rigs?

Yes. Our 67-foot spray booth — one of the largest in Nevada — fits semi-tractors, trailers, containers, water tanks, and full motorhomes. We have CDL drivers for pickup & delivery, vendor-compliant documentation, and long-running relationships with regional fleet operators.

Do you service motorhomes and RVs?

Yes. Class A, B, and C motorhomes, fifth wheels, travel trailers — including fiberglass repair, slide-out service, and gel-coat refinishing. Most Vegas shops can't accommodate RVs; we can.

Do you offer free pickup & delivery?

Yes — anywhere in the Las Vegas valley. Licensed and insured drivers will pick up your vehicle from home, work, or the scene of the accident, and deliver it back when it's done. Flatbeds available for non-drivable vehicles.

The shop & warranty

Where are you located? What are your hours?

4245 Production Ct, Las Vegas, NV 89115. Monday–Friday 7:30 AM – 5:00 PM. Saturday by appointment. We serve the entire Las Vegas valley with free pickup and delivery. Get directions →

Do you offer a military discount?

Yes — active duty, reserve, veterans, and military families receive a discount on all paint and collision work. Just mention your service when you call. We've been a Nellis AFB partner since 2016.

What's your warranty?

Every Spray Gun repair includes a lifetime workmanship warranty for as long as you own the vehicle. If the paint or body work we did ever has an issue, we'll fix it — full stop.

Are you licensed and insured?

Yes — fully licensed in the state of Nevada, fully insured, and bonded. Our drivers carry commercial coverage on all pickup & delivery vehicles.

From real repairs

Questions that came out of actual jobs on our floor. Each one links to the case study behind it.

Can I bring my own replacement headlight or parts?

Yes. If you’ve already bought a part — a headlight assembly, a mirror, a grille — bring it and we’ll install it. We’ll tell you honestly if the part looks like it won’t fit or seal correctly before we start, but customer-supplied parts are no problem. A recent Mustang headlight swap took about two hours.

See the case study →

Do you repair electric vehicles like Tesla and Rivian?

Yes. EV work needs the high-voltage system isolated before disassembly and a separate work area for aluminum panels so steel dust never contaminates them. We follow the manufacturer’s repair procedure rather than improvising.

Will you fight my insurance company for OEM parts?

Yes, and we bring documentation to the argument. Where the manufacturer’s repair procedure calls for OEM — structural components, anything a driver-assistance sensor mounts to — we make that case to the adjuster on your behalf. That’s our job, not yours.

Can you paint a full semi-tractor or trailer in one piece?

Yes. Our booth is 65 feet long, so a tractor, trailer, container or water tank goes in whole — no sectioning the job, no repositioning mid-spray, no banding down the side. We’ll collect the unit from your yard with our own CDL drivers.

See the case study →

Do you work with transit agencies and municipal fleets?

Yes. We handle full-size transit buses and agency vehicles — collision repair, full-length repaints, and reinstatement of livery and markings to the agency’s standard, with documentation and invoicing built for public-sector requirements.

Is it cheaper to repair or replace a damaged service body?

Usually repair. A damaged compartment can normally be rebuilt and refinished for far less than a new service body, as long as the underlying structure is sound. We’ll give you both numbers so you can decide.

Can you repair a box truck wall without replacing the whole box?

In most cases, yes. We repair the substructure, replace only the damaged skin section, reseal the seams so the cargo area stays dry, and refinish the wall flat so replacement graphics have a proper surface.

See the case study →

Can you paint an entire motorhome or RV in one piece?

Yes — this is one of the few shops in the valley that can. A Class A coach fits in our 67-foot booth whole, so the finish runs the full length of the vehicle instead of stopping at a tape line.

How do I know if my RV sidewall is delaminated?

Look down the wall in raking light for bubbles or waves, then press gently with your palm — a delaminated area feels spongy and sounds duller when tapped. It means water got in at a seam, and the affected area grows over time, so it’s worth looking at sooner rather than later.

Can faded RV paint be polished, or does it need a respray?

It depends how far the clear-coat has gone. Dulled gloss can often be polished. Once the surface has chalked to a matte haze or started peeling, there’s no clear left to polish and refinishing is the only real repair. We’ll tell you which one you’re looking at.

How do you keep color consistent across a whole fleet?

We lock the color to a single verified formula at the start and spray every unit from that same specification, checked instrumentally rather than by eye. We also paint one unit first as a pilot, get it approved in daylight, and treat it as the standard for the rest.

Do you handle commercial and fleet insurance claims?

Yes — carrier claims and self-insured fleets both. You get a documented photo set, itemized invoicing and vendor-compliant paperwork so the file closes the first time.

See the case study →

Are you set up for government and municipal fleet contracts?

Yes. We run a documented, repeatable repair sequence per unit, reinstate markings and numbering to the agency standard, and handle the certificates and invoicing formats public-sector vendors are required to provide.