Case study 04 · Heavy duty

Back on the road in six days

A 2017 Freightliner Cascadia with front-end collision damage. We waited on the parts — not the truck.

2017 Freightliner Cascadia with front-end collision damage to the hood, bumper and headlight before repair in Las Vegas Before
2017 Freightliner Cascadia after collision repair with repaired fiberglass hood, new headlight and new front bumper After

Front bumper, headlight and fog light replaced — but the fiberglass hood was repaired and reconstructed rather than swapped for a complete assembly.

Vehicle2017 Freightliner Cascadia
DamageFront-end collision — hood, bumper, lighting
CustomerOwner-operator
Time in shopSix days, drop-off to pickup

For an owner-operator, a damaged truck isn’t a vehicle sitting in a body shop. It’s lost time on the road and lost earning potential. So the repair plan started with the calendar, not the hood.

This Cascadia came to us after a front-end collision that damaged the hood, front bumper, headlight and fog light. The owner brought it in for an estimate on June 30, then went to work on his insurance claim. Authorization to proceed and order parts came through on August 7.

Here is the part that mattered most to him: we ordered everything first and left the truck on the road. By August 11 all the required parts had arrived at the shop. He dropped the truck off the following day, August 12, and our technicians started with every component already on the shelf — no waiting on a backordered hood assembly with a truck parked in our lot not earning.

Repairing instead of replacing the hood. The collision hit the driver’s-side front corner and the area surrounding the headlight. Replacing the complete fiberglass hood assembly is the easy call — and the expensive, slow one. Our technicians assessed the damage and determined the existing hood could be properly repaired instead.

The fiberglass around the headlight pocket needed significant reconstruction. The team rebuilt and reshaped the area, restoring the headlight opening and the original contours of the hood before any refinishing work started. That is the stage where hood repairs are won or lost: the opening has to hold the light square and the body lines have to run true off the corner, because there’s no panel gap to hide a compromise behind.

From there it was body preparation and refinishing, then the replacement headlight, fog light and front bumper, final assembly, fitment and inspection.

Six days in the shop. The truck was dropped off on August 12. Repairs were complete on August 18 and the owner picked it up on August 19 — six days from drop-off to finished, including fiberglass reconstruction, body repair, refinishing, parts replacement and reassembly.

The damaged driver’s-side hood and headlight area were restored, the new lighting and bumper installed, and the repaired fiberglass refinished to blend with the rest of the truck. When the owner picked it up, he took a stack of our business cards with him for friends and colleagues. For us that’s about the best compliment a customer can give.

Heavy-duty collision work asks for different experience, equipment and planning than passenger-car repair. We work with owner-operators, commercial fleets and large vehicles that need to be repaired correctly and get back to earning.

The timeline

Parts first. Truck second.

Seven weeks of that timeline was insurance and shipping — with the truck still working. Only six days of it were downtime.

Jun 30Estimate written
Aug 7Claim approved, parts ordered
Aug 11All parts on hand
Aug 12Truck dropped off
Aug 18Repairs complete
Aug 19Back on the road
Close-up of collision damage to the driver's side hood and headlight area of a Freightliner Cascadia
The damage, up close. The impact took out the bumper and headlight and tore into the fiberglass around the headlight pocket — the area that decides whether a hood gets repaired or replaced.
Freightliner Cascadia fiberglass hood in primer with the rebuilt headlight pocket masked before refinishing
Rebuilt and blocked out. The headlight pocket reconstructed and the corner brought back to its original contour in primer, masked and ready for refinishing.
Finished 2017 Freightliner Cascadia after fiberglass hood repair, refinishing and parts replacement in Las Vegas
Finished. New bumper and lighting installed, the repaired fiberglass refinished to blend with the rest of the truck, and the body lines running clean off the corner.
Read next